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Step-by-step guides, plain answers, and a real person by email when you need one.

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Knowledge base

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Getting started

From a new account to your first online gift.

Donation forms

Amounts, designations, recurring options and the look of your form.

Recurring gifts

Monthly and yearly plans, retries, card updates and the donor portal.

Team & roles

Inviting teammates, roles, permissions and the audit log.

FAQ

Quick answers

All questions →
Are tax receipts automatic?

Yes. Every successful gift, online or recorded by hand, gets a numbered PDF receipt by email with your EIN and the standard IRS acknowledgment language. Imported historical gifts don't get receipts but do appear on year-end statements. See Tax receipts, explained.

Can donors change or cancel their own recurring gift?

Yes. Every recurring receipt has a Manage this gift link to the donor portal, where they can update their card, change the amount, pause, skip or cancel without contacting you. Your team can do the same from the Recurring page, and every change emails the donor a confirmation.

Can I import my existing donor list?

Yes. Upload a CSV (up to 25 MB / 50,000 rows), map the columns, run a dry run, then commit. Donors and gift history both import, with duplicate matching by external ID, email or name. See Import donors and gifts from a spreadsheet.

How much does DonorFinch cost?

No monthly fee. DonorFinch takes 1.2% of each online gift, and Stripe takes its processing fee (2.2% + 30¢ for registered 501(c)(3)s on cards; 0.8% capped at $5 for bank transfers). Checks, cash and imported gifts are free. Donors can cover the fees, and most do. Full breakdown in What DonorFinch costs.

Is DonorFinch secure? Do you store card numbers?

Card and bank numbers never touch DonorFinch; Stripe collects them directly in the donor's browser. Data is encrypted in transit and at rest, each organization is isolated at the database level, sign-in is by single-use email link, and every change is in an audit log. See Security and your data.

What is DonorFinch?

DonorFinch is online giving plus a donor database for small and mid-sized nonprofits. You get donation forms for your website (or a hosted page if you don't have one), automatic tax receipts, recurring gifts, donor records with history, year-end statements, reports, and a QuickBooks Online sync. Money goes straight to your own Stripe account. There's no monthly fee; see What DonorFinch costs.

Still stuck?

Send us a ticket and a person will reply by email, usually within one business day.

Submit a ticket

Or email support@donorfinch.com.

Already a customer?

Sign in and open Help & support in your dashboard. Tickets you send from there are linked to your organization automatically.

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Support is by email only (support@donorfinch.com). We don't offer phone support, which keeps DonorFinch free of monthly fees.