Support
How can we help?
Step-by-step guides, plain answers, and a real person by email when you need one.
Popular: Connect Stripe · Install on Wix · Receipts · Fees
Start here
Set up DonorFinch in six steps
Follow these in order and you'll go from a new account to taking gifts on your own website in about an hour.
- How-to
Create your account
Sign in with a one-time email link, name your organization, and land on your dashboard. No password, no credit card.
2 min read
- How-to
Set up your organization
Add your EIN, time zone, website and brand color so receipts and donation pages come out right from the first gift.
2 min read
- How-to
Connect Stripe
Link a new or existing Stripe account so donations are paid straight to your bank. Takes about ten minutes.
2 min read
- How-to
Customize your donation form
Set suggested amounts, recurring options, designations, questions and colors in the form builder, then publish.
2 min read
- How-to
Install the form on your website
Share the hosted page, or embed the form on any site with one script tag. WordPress and Wix have their own one-click paths.
2 min read
- How-to
Connect QuickBooks Online
Post each Stripe payout and offline deposit to QuickBooks as a bank deposit, with income split by fund.
2 min read
Knowledge base
Browse by topic
Getting started
From a new account to your first online gift.
Donation forms
Amounts, designations, recurring options and the look of your form.
Website & embeds
Put the form on WordPress, Wix or any site, or share the hosted page.
- Allowed websites, site keys and embeds
- Hosted donation page links
- Install the form on your website
- Install on WordPress
Payments & Stripe
Connecting Stripe, payouts, wallets and failed payments.
- Payouts and your Stripe account
- Payment methods: cards, bank transfers, Apple Pay and Google Pay
- Connect Stripe
- Disputes and chargebacks
Recurring gifts
Monthly and yearly plans, retries, card updates and the donor portal.
Receipts & year-end statements
Automatic tax receipts, resends, voids and annual statements.
- Tax receipts, explained
- Year-end statements, explained
- What DonorFinch can and can't say about taxes
- Resend or download a receipt
Donors & imports
Donor records, households, tags, notes, tasks and CSV imports.
- The donor portal
- Tags, custom fields and households
- How imports avoid duplicates
- Thank-yous and email templates
Reports
Built-in reports, CSV exports and scheduled emails.
QuickBooks & bank deposits
Syncing Stripe payouts and offline deposits to QuickBooks Online.
Team & roles
Inviting teammates, roles, permissions and the audit log.
Pricing & fees
What DonorFinch costs, Stripe's fees and how refunds affect them.
Account & security
Signing in, sessions, data export and how your data is protected.
FAQ
Quick answers
- Are tax receipts automatic?
Yes. Every successful gift, online or recorded by hand, gets a numbered PDF receipt by email with your EIN and the standard IRS acknowledgment language. Imported historical gifts don't get receipts but do appear on year-end statements. See Tax receipts, explained.
- Can donors change or cancel their own recurring gift?
Yes. Every recurring receipt has a Manage this gift link to the donor portal, where they can update their card, change the amount, pause, skip or cancel without contacting you. Your team can do the same from the Recurring page, and every change emails the donor a confirmation.
- Can I import my existing donor list?
Yes. Upload a CSV (up to 25 MB / 50,000 rows), map the columns, run a dry run, then commit. Donors and gift history both import, with duplicate matching by external ID, email or name. See Import donors and gifts from a spreadsheet.
- How much does DonorFinch cost?
No monthly fee. DonorFinch takes 1.2% of each online gift, and Stripe takes its processing fee (2.2% + 30¢ for registered 501(c)(3)s on cards; 0.8% capped at $5 for bank transfers). Checks, cash and imported gifts are free. Donors can cover the fees, and most do. Full breakdown in What DonorFinch costs.
- Is DonorFinch secure? Do you store card numbers?
Card and bank numbers never touch DonorFinch; Stripe collects them directly in the donor's browser. Data is encrypted in transit and at rest, each organization is isolated at the database level, sign-in is by single-use email link, and every change is in an audit log. See Security and your data.
- What is DonorFinch?
DonorFinch is online giving plus a donor database for small and mid-sized nonprofits. You get donation forms for your website (or a hosted page if you don't have one), automatic tax receipts, recurring gifts, donor records with history, year-end statements, reports, and a QuickBooks Online sync. Money goes straight to your own Stripe account. There's no monthly fee; see What DonorFinch costs.
Still stuck?
Send us a ticket and a person will reply by email, usually within one business day.
Submit a ticketOr email support@donorfinch.com.
Already a customer?
Sign in and open Help & support in your dashboard. Tickets you send from there are linked to your organization automatically.
Sign inSupport is by email only (support@donorfinch.com). We don't offer phone support, which keeps DonorFinch free of monthly fees.